With every e-commerce website we sell we provide 12 months "bronze" support and maintenance as part of the original offering. We are also happy to provide support services to existing website owners. All our support packages include updates and optimisation but all Kro websites also come with EZEdit so you can also choose to update your own website (including products, categories, and prices) as and when required.

E-Commerce Support Package A // €75 per month ex. VAT
For customers of our in-house e-commerce package.

Telephone support for urgent enquiries related to customer ordering or website uptime
Email support with 24 hour response to all other non urgent enquiries
60 minutes of changes, updates, and optimisation of your website each month
Monthly database backups
Database optimisation and indexing on a regular basis
Support and help with payment provider issues and technical problems
Monthly site check including shopping carts, content forms, database, and links
Quarterly site statistics analysis and reporting

E-Commerce Support Package B // €75 per month ex. VAT
For OSCommerce, Zen Cart, and customers of other third party e-commerce platforms.

Email support with 24 hour response to all enquiries
60 minutes of changes, updates, and optimisation of your website each month
Monthly database backups
Database optimisation and indexing on a regular basis
Monthly site check including shopping carts, content forms, database, and links
Quarterly site statistics analysis and reporting